Every service call comes directly to our national call center, which dispatches all Service Division technicians. The main service center is available from 7:30am-5:00pm. After working hours, calls are forwarded to the nighttime service center, which dispatches on-call regional service teams. This system offers immediate support to customers 24/7.  The service center uses an advanced computerized service system that ensure rapid, efficient service with no wait time.
Each service call is closely monitored to ensure top-level control and decision-making. This includes call initiation, SLA standing, call status, technician location, technician backup requests, and more. In addition to calling the service center, customers can initiate and track service calls independently at https://service.electra.co.il/.  This offers complete transparency and allows customers to review the activities of Electra M&E and our technicians.