Introduction

Electra M&E Service Division is committed to providing people with disabilities with equal access to information on its website and a pleasant browsing experience. As a result, extensive resources have been invested in this website to make it easier for people with disabilities to use.

This website has been made accessible by the website accessibility company ACCESSIBILITY FOR ALL LTD

• The website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adaptations) Regulations, 2013-5773.
• Accessibility adaptations have been made in line with the recommendations of the Israeli standard (SII 5568) for online content accessibility (Level AA) and the recommendations of the WCAG 2.0 document published by the World Wide Web Consortium (W3C).
• The website provides a semantic structure for assistive technologies and supports standard keyboard navigation using the arrow keys, Enter, and Esc to exit menus and windows.
• When using a screen reader, we recommend using the latest NVDA software for the best browsing experience.

How do the website’s accessibility features work?

The website has a dedicated accessibility menu. Clicking the accessibility icon will open a menu containing various accessibility buttons. Once you have selected a menu topic, please wait for the page to reload.

The accessibility features have been tested for compatibility with popular browsers (Chrome, Firefox, Safari, Opera), subject to the manufacturer’s terms. Chrome is recommended when using accessibility features.

• Compatible with keyboard navigation
• Compatible with screen readers – adapted to assistive technologies such as NVDA and JAWS
• Blink blocking – stops moving elements and prevents flickering
• Increase text size (4 different sizes)
• Contrast – change the color contrast on the website
• Adjust the website for color blind people
• Change to a more readable font
• Enlarge the cursor and change its color to black or white
• Enlarge the display to approx. 200%
• Highlight links
• Highlight titles
• Display an alternative description of images
• Accessibility statement
• Send accessibility feedback

Contact Details – Accessibility Coordinator

If you encounter an accessibility-related problem on the site, the company’s Accessibility Coordinator is available to assist you via various channels.

Name: Yael Vaknin

Email: YaelV@electra.co.il

Tel:  +972-54-6767972,  +972-8-9339331

Accessibility Arrangements: Offices

Visits are by appointment only. Please arrange an appointment by phone at  +972-8-9339300 or by email at efratdv@electra.co.il

Address: 17 Einstein Street, Ness Ziona, Israel

Service Animals: Permitted

Wheelchairs & Mobility Scooters: Permitted

Accessible Parking: Available in the building’s internal parking lot, including for larger vehicles

Building Access: Continuous access is available from the parking lot, through the office entrance, to the location where service is provided (including elevators)

Accessible Restroom: On the ground floor

Directional & Identification Signage: Yes

Hearing Loop System: Yes

Accessible Customer Service

Customer Service Training – Training is provided to acquaint employees with accessibility issues, create awareness, and provide practical tools that will help them to provide accessible customer service.

Accessible Call Center – The interactive voice response (IVR) system has been made accessible, ensuring that all information is conveyed in a clear, simple manner, without background music.

Alternative Contact Options – Customers may contact Electra M&E Service Division in several ways:

Mail: Electra M&E, 17 Einstein Street, Ness Ziona, Israel

Or via the “Contact” button on the website